Refund policy

At Alexa Warner, we want you to love your order. If something isn't right, our returns process is simple and straightforward.

Eligibility for Returns We accept returns within 50 days of the delivery date. To qualify, items must be:

In new, unused condition
Unworn, unwashed, and with all original tags attached
In the original packaging
Accompanied by proof of purchase (such as your order confirmation or receipt)

Items that do not meet these requirements or are received after the return window may not be accepted.

How to Start a Return To begin a return, email support@alexawarner.com with your order number and reason for return. If your return is approved, we will provide:

Instructions on how to prepare your item for return
Details on the return address and shipping requirements

Important: You are responsible for arranging and paying for the return shipping label. We recommend using a tracked service to ensure your package reaches us safely.

Return Shipping Costs

Customers cover the cost of return shipping
We do not provide prepaid return labels
No restocking fees apply

Damaged or Incorrect Items If your order arrives damaged, defective, or incorrect, please get in touch with us right away at support@alexawarner.com. We will inspect your order and review the issue, and arrange a suitable resolution.

Exchanges We do not process direct exchanges. If you would like a different size, color, or product:

Request a return for the original item
Place a new order for the desired product

Order Cancellations Orders can be cancelled only before they have been sent to our warehouse for processing. Once packed or shipped, you will need to wait until delivery and then initiate a return.

Refund Processing Once we receive and inspect your return, we will notify you of the decision. If approved, we will issue your refund to the original payment method within 3 business days. Please note:

Your bank or card provider may take additional business days to process the funds
If it has been more than 10 business days since your refund was approved and you have not received it, please check your bank account and then contact us

Policy Coverage This policy applies to customers within the United States only.

Address: 311 S Front Street, Marquette, MI 49855

Support Hours: Monday to Friday, 9:00 AM – 6:00 PM ET