Frequently asked questions

Orders are processed in 1–2 business days and delivered in 7–9 business days after dispatch — most orders arrive within 8–11 business days in total. Orders placed before 4:00 PM ET on weekdays begin processing the same day.

Standard tracked delivery is a flat $5.99 on all orders, anywhere in the United States.

Not yet — we currently ship within the United States only.

Every order includes tracking. You'll receive an email with your tracking number and a link as soon as your order ships.

First check with household members, neighbours, or your local carrier office. If it still can't be found, contact the carrier directly and email us at support@alexawarner.com — we'll help resolve it wherever possible.

You have 50 days from the delivery date. Items must be new, unworn, unwashed, with original tags and packaging. Email support@alexawarner.com with your order number to start a return.

Return shipping is the customer's responsibility — we recommend a tracked service. There are no restocking fees.

We don't process direct exchanges. Return the original item for a refund and place a new order for the piece you want.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 3 business days. Your bank may take a few additional days — if it's been more than 10 business days, check your account and then contact us.

Get in touch right away at support@alexawarner.com. We'll inspect your order, review the issue, and arrange a suitable resolution.

Orders can be cancelled only before they've been sent for processing. Once packed or shipped, wait for delivery and then start a return.

Cold hand wash or a gentle machine cycle in a garment bag, then lay flat to dry. Specific care instructions are listed on each product page.